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Education

Customer journeys with more engaging conversations

Educational institutions face many challenges when it comes to providing a consistent service of communication with students, prospective students and internal enquires. Challenges like dealing with high volume of calls during clearing or routine queries, coupled with the constantly changing market, as younger students demand more innovative methods and emerging communications channels.

But there are other challenges…Many educational institutions have become dissatisfied with the lack of functionality to reduce abandonment rates, measure and deliver service level excellence, reduce agent attrition and minimise stress, reduce callers wait time.  The need to have a system in place that can resolve more calls in less time and achieve superior first contact resolution through intelligent skilled-based routing, is ever more important!

How do we meet and address these challenges?

Getting back to basics…Having the right communication platform in place can help deliver effective communication across multiple digital channels and help cope with seasonal fluctuations. Removing the frustration that comes with an outdated, unreliable and fragmented technology. 

What should you look for when choosing the right communication platform?

  1. All in one easy to use solution
  2. Intelligent routing
  3. Omnichannel offering to include voice, email, chat, SMS, social
  4. Self- service channels
  5. Flexibility and scalability for those seasonal peaks

Have it your way deployment options

Enghouse boast the world’s most comprehensive portfolio of interaction management solutions. From contact centres, operator consoles, interaction recording, call billing, quality management, self-service, real-time speech analytics, predictive dialling to video collaboration.

Whether you require the flexibility and cost efficiencies of the cloud, the security of on-premise, the control of hybrid, a fully managed service or the simplicity of SaaS. Our solutions are scalable both in deployment, size, complexity and integration options, to ensure successful customer interactions whatever your budget.

Leverage your existing investment

Enhance your existing systems with powerful capabilities that drive your business agility. Transform your business and your customer experiences.

All our solutions are platform independent. We support any telephony technology, whether deployed on premise, hybrid, or in the cloud. We are certified with industry-leading PBX and Unified Communications systems, including Cisco, Avaya, Microsoft and NEC.

About Enghouse Interactive

Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.

With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.

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